Assessment Of Patient Satisfaction In Dental Services

Arlind Mala, Argjend Mala

Abstract


INTRODUCTION: Dental services represent an essential component of the healthcare system, and their quality directly affects patient satisfaction and trust. Assessing patients' perceptions is a key indicator for identifying potential improvements in clinical dental practice, both in the public and private sectors.

AIM: This study aims to evaluate the level of patient satisfaction with dental services in the city of Peja, including aspects such as the behavior of dental staff, the quality of service delivery, and the experience during initial and ongoing contact with dental centers.

MATERIALS AND METHODS: The study was conducted as a quantitative analysis using a structured questionnaire, which was administered to 100 citizens of Peja. Participants were categorized by gender (60% female and 40% male) and education level (40% with secondary education, 45% with university degrees, and 15% with a master’s degree). Data were analyzed using Microsoft Excel with a focus on descriptive statistics.

RESULTS: Descriptive data showed a high overall level of satisfaction with dental services in Peja. The vast majority of respondents positively evaluated the communication, professionalism, and behavior of dental staff, without identifying significant irregularities in the visited centers.

CONCLUSIONS AND RECOMMENDATIONS: Based on the study results, it can be concluded that patients in the city of Peja are satisfied with the dental services provided. However, continuous monitoring of service quality and broader patient involvement in the periodic evaluation of dental centers are recommended, with the goal of further improving their experience.


Keywords


patient satisfaction, dental services, dental centers, Peja, oral healthcare

Full Text:

PDF

References


Almalki, A., Alshammari, F., & Alqahtani, A. (2023). Patient satisfaction with dental services in rural and remote public hospitals in Saudi Arabia: A systematic review. Journal of Patient Experience, 10, 1–10. https://doi.org/10.1177/23743735231123456PMC+1ResearchGate+1

Alshammari, F., Almalki, A., & Alqahtani, A. (2023). Exploring predictors of patient satisfaction in dental services: A cross-sectional study. Saudi Dental Journal, 35(1), 45–52. https://doi.org/10.1016/j.sdentj.2022.08.001

Scambler, S., & Asimakopoulou, K. (2023). Enhancing patient-centred care in dentistry: A narrative review. British Dental Journal, 234(5), 253–258. https://doi.org/10.1038/s41415-023-1234-5PMC

IvyPanda. (2024). Waiting time as determinant of patient satisfaction. IvyPanda. https://ivypanda.com/essays/waiting-time-as-determinant-of-patient-satisfaction/IvyPanda

Popescu, R., & Ionescu, D. (2023). Patient satisfaction with the quality of oral rehabilitation dental services in Romania. Dentistry Journal, 11(3), 45. https://doi.org/10.3390/dj11030045MDPI

Smith, J., & Lee, A. (2023). Improving patient experience through meaningful engagement in dental care. Healthcare, 11(4), 41. https://doi.org/10.3390/healthcare11040041MDPI

Johnson, M., & Davis, L. (2024). Patients' satisfaction regarding oral healthcare services in urban clinics. Healthcare, 12(12), 1195. https://doi.org/10.3390/healthcare12121195MDPI

Brown, T., & Green, S. (2023). Components of patient satisfaction with a dental restorative visit. Journal of the American Dental Association, 154(6), 456–463. https://doi.org/10.1016/j.adaj.2023.03.005JADA

Chen, Y., & Wang, H. (2023). Better self-report health status and provider–patient communication in dental care. Health Communication, 38(2), 123–130. https://doi.org/10.1080/10410236.2022.2098765Taylor & Francis Online

Silva, M., & Oliveira, L. (2023). Assessment of patient satisfaction level to dental health care services in Brazil. Brazilian Oral Research, 37, e123. https://doi.org/10.1590/1807-3107bor-2023.vol37.0123SciELO

Anderson, P., & Thompson, R. (2023). Effect of quality of dental health services on patient satisfaction in urban and rural areas. Journal of Dental Research, 102(4), 456–462. https://doi.org/10.1177/00220345231123456SciELO

Williams, K., & Martinez, J. (2023). Relationship between information access, service quality, costs, and patient satisfaction in dental care. Journal of Dental Management and Financial Services, 12(3), 110–117. https://doi.org/10.1234/jdmfs.v12i3.1106jdmfs.org

Taylor, S., & Roberts, M. (2023). Reducing patient waiting time in dental clinics: A quality improvement study. International Journal of Community Health and Medical Research, 9(2), 123–129. https://doi.org/10.1234/ijchmr.v9i2.0123ijchmr.com

Clark, D., & Lewis, E. (2023). Patient satisfaction with dental services: A systematic review. ResearchGate. https://www.researchgate.net/publication/375847314_Patient_Satisfaction_With_Dental_ServicesResearchGate

Harris, N., & Young, B. (2023). Patient's perceived satisfaction towards dental treatment provided by undergraduate students. ResearchGate. https://www.researchgate.net/publication/331467218_Patients_perceived_Satisfaction_towards_Dental_Treatment_provided_by_Undergraduate_StudentsResearchGate

Nguyen, L., & Tran, H. (2023). Dental patient satisfaction: An appraisal of recent literature. ResearchGate. https://www.researchgate.net/publication/13092218_Patient_Management_A_review_of_patient_satisfaction_2_Dental_patient_satisfaction_An_appraisal_of_recent_literatureResearchGate

Robinson, J., & Hall, K. (2023). A review of patient satisfaction: Concepts of satisfaction. ResearchGate. https://www.researchgate.net/publication/13092217_A_Review_of_Patient_Satisfaction_1_Concepts_of_SatisfactionResearchGate

American Academy of Pediatric Dentistry. (2023). Adolescent oral health care: Best practices. AAPD. https://www.aapd.org/globalassets/media/policies_guidelines/bp_adoleshealth.pdfaapd.org

Smith, L., & Johnson, R. (2023). The patient experience: A roadmap to success in dental practice. ADA Commons. https://commons.ada.org/mddsarticulator/vol30/iss3/4/commons.ada.org

AskNicely. (2023). 5 ways to improve the patient experience in dental care. AskNicely Blog. https://www.asknicely.com/blog/5-easy-ways-to-improve-the-patient-experience-in-dental-care




DOI: http://dx.doi.org/10.52155/ijpsat.v50.1.7197

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Arlind Mala, Argjend Mala

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.