Organizational Communication Culture as Correlate of Employee Productivity in South-West Nigeria

Abstract

This study examines the relationship between organizational communication culture and employee productivity using selected hotels in Southwest Nigeria as case study. Specifically, it explores the effects of open communication, collaborative communication, and top-down communication cultures on productivity. A descriptive survey design was employed, and data were collected from 51 employees across 10 hotels using a structured questionnaire. The findings revealed a significant positive relationship between open communication culture and employee productivity (r = 0.451, p = 0.008), as well as a strong positive relationship between collaborative communication culture and productivity (r = 0.654, p = 0.001). However, the relationship between top-down communication culture and productivity was weaker (r = 0.321, p = 0.047). These results suggest that fostering open and collaborative communication can significantly enhance employee engagement and productivity, while top-down communication, though effective for control, may limit employee participation and innovation. The study highlights the importance of adopting more inclusive communication strategies to improve organizational performance.