Case Public Service Quality of Birth Certificate Delivery in Bone Regency: Literature Review

Ulya Aprillia, A. Rasyid Thaha, Lukman Irwan

Abstract


The focus of the data presented in the literature review aims and focuses on describing the quality of case public services for birth certificate outreach in Bone Regency. The method used in this study is a literature review by following the literature review procedure. The search for articles used for the literature review uses the help of Google Scholar with the criteria of articles indexed by Sinta Nasional, International Copernicus and International Scopus. This literature review uses 1 Sinta Nasional article, 1 International Copernicus article and 1 International Scopus Indexed Article. The quality of Public Services for Birth Certificate Outreach refers to the quality of services provided by the government in facilitating the process of making birth certificates for the community, using a jemput bola approach. Based on the results obtained, the Public Services for Birth Certificate Outreach in Bone Regency are still in the low category because there is still a lack of information on public understanding regarding birth certificate registration and it is still difficult for the local government to reach community data in Bone Regency due to inadequate facilities and infrastructure

Keywords


Pick Up the Ball, Birth Certificate

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References


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DOI: http://dx.doi.org/10.52155/ijpsat.v52.2.7448

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