Project Portfolio Management (PPM) In Claims Priority Of Specialist Contractors In Indonesia

Muhammad Alfi Yusra, Rahayu Setyawati Arifin


Claims management is the process of using and coordinating resources to advance claims from identification and analysis through preparation, and presentation, before proceeding to negotiation and settlement. There are still quite a number of claims cases in Indonesia where there are several obstacles in the claim submission process. Due to the significant number of claims in multiple projects, a strategy is needed to prioritize claims that will be submitted according to the specified criteria. This study aims to determine applied Project Portfolio Management (PPM) factors to prioritize claims in multiple project claims management. This study uses a literature study and survey method conducted by distributing questionnaires to respondents in specialist contractors in Indonesia. The results of this study indicate that factors & criteria of Project Portfolio Management (PPM) can be applied to to prioritize claims in multiple project claims management. Further research on the strategy to prioritize claims in multiple project is proposed.


Project Portfolio Management, Claims Management, Constrctuction Claims, Claims Priority

Full Text:



Kemala, H., Yusuf, L., & Santos, A. J. "Development of a Web-Based Claim Management System to Minimize Disputes and Improve Performance on Infrastructure Projects with DB Contracts. University of Indonesia". 2018.

Chovichien, V., & Tochaiwa, K."Information System for Managing Employer's Construction Claims. 87-91", 2018.

Abdul-Malak, M.E.-S.-Z. "Process Model for Administrating Construction Claims. Journal of management in engineering". 2002.

Zaneldin, E. "Construction Claims In The United Arab Emirates: Types, Causes, And Frequency". 2005.

Keane, P.J. "A Computer-Aided Systematic Approach to Time Delay Analysis for Extension of Time Claims on Construction Projects. Thesis (Ph.D.) Loughborough University of Technology". 1994.



  • There are currently no refbacks.

Copyright (c) 2023 Muhammad Alfi Yusra

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.