Performance Analysis Of Private Higher Education By Financial, Customer, Internal Process And Growth Perspectives

Abstract

Higher education have role strategic in educate life nation and advance knowledge knowledge and technology . In realize college high quality needed Support from all element holder good interests (stakeholders ) internal stakeholders ( students , lecturers , employees ) and external stakeholders (community, association profession, user graduates, government ). Phenomenon the show the need conducted measurement performance in college high . Measurement performance modernly a  college tall could be measured with use method Balanced Scorecard . The Balanced Scorecard (BSC) is tool measurement performance by whole with apply balance Among factor financial and non- financial ( customers , internal business processes, learning and growth processes), long-term strategy long and long term short , and balance Among mutual internal and external perspectives relate . Research results show that the financial performance of IBI Kesatuan, whole already enough good , though in Thing ability generate surplus still Low, IBI Kesatuan Ability in maintain amount customer not enough good , the performance of internal business processes shows need improvement and improvement in the field of the best research have orientation efficient and successful use , facilities and infrastructure room class , Retention Level employee be in position good , while satisfaction work employees ( lecturers and staff ) education categorized Satisfied