Effect of Service Quality on Public Satisfaction in Public Administration in Department Population and Civil Registration of Sungai Penuh

Dodi Putra

Abstract


The title of this research is the Influence of Service Quality Satisfaction In the Publishing Society Population Administration at the Office of Population and Civil Registration River City Full. This study aims to look at the impact of service quality to the satisfaction of the people. This study uses a quantitative method for measuring wants research between variables X and Y. The sample in this study of 20 people. The sampling technique sampling saturated instrument of research in the form of a questionnaire. Mechanical analysis of hypothesis testing using Pearson Product Moment Correlation, thus obtained t count 2,726> t table 2.101). (Quality of Service) and large Influence of Service Quality Satisfaction In the Publishing Society Population Administration at the Office of Population and Civil Registration River City Full of 29.2466%, while the remaining amount of 70.7566% (100% -29.2466%) can be explained by cause -because the other. Conclusion Ha Ho accepted and rejected, in other words there are Influence of Service Quality Satisfaction In the Publishing Society Population Administration at the Office of Population and Civil Registration River City Full. Keywords : Quality Of Service Satisfaction Of Publik

Keywords


Quality Of Service Satisfaction of Publik.

Full Text:

PDF

References


Armstrong, M. 1994, Human Resource Management , Translation, Haryanto , Publisher Elex Media Komputindo, Jakarta.

Arikunto Suharsimi, 1998. Research Methods A Practice Approach . Jakarta, Revised Edition of Rineka Cipta.

Dimock. 1994. State Administration. Translation, New Script Publisher. Jakarta.

Dessler Garry, 2004 , Personnel Management , Agus Dharma Transfer, Erlangga , Jakarta.Dwiloka ,

Dwiyanto, Agus. 2005. Realizing Go od Governance through Public Service . Yogyakarta: Gadjah Mada University Press

Hamadi 2004. Methodology of qualitative approach (revised edition). Bandung: PT Rosdarkarya Teenager

Kotler, Armstrong, 2006 . Marketing principles. Erlangga.

Malayu SP Hasibuan. 2001. Human Resource Management . Bumi Aksara Publisher , Jakarta.

Mangkunegara, Anwar Prabu. 2000. Corporate Human Resource Management . Sixth print. Bandung: PT. Teenager Rosdakarya.

Mustafa , Bachsan, 2001, Indonesian State Administrative Law System , Bandung, PT Citra Aditya.

Miftah Thoha, 2003, Contemporary Science in Public Administration . Jakarta: Kencana Prenada Media Group.

Moenir, HAS 2006 Peleyanan General Management in Indonesia Jakarta: Bumi Aksara

Prajudi Atmosudirjo , 2001, Law State Administration , Ghalia Indonesia Publisher, Jakarta.

Riduan, 2004 , Research Variable Measurement Scale . Alfabeta, Bandung.

Siagian, Sondang, P, 1994, Human Resource Management , Bumi Aksara Publisher, Jakarta,

Sedarmayanti. 1995. Sources Human Power and Productivity Work . Bandung: Ilham

Sugiyono, 2006, quantitative qualitative research method. Alva beta. Bandung .

The Liang Gie, 2007 . Office Administration . Liberty Publisher, Yogyakarta. Fandy Tjiptono, 2004. Service Management , Andi. Yogyakarta

Tjiptono, Fandy, 2004, Service Management , Andi, Yogyakarta

____________, 2004, Principles of Total Quality Service , Andi, Yogyakarta

Tjiptono, Fandi and Diana Anastasia, 2000, Total Quality Management , Andi,

Yogyakarta

Zurul Zahara Samosir. Effect of service quality on student satisfaction using the USU

Law No. 25 of 2009 concerning public services

Law no. 24, 2013 concerning population administration

Kepmenpan Number 63 of 2003 concerning general guidelines for organizing public FRGservices

.




DOI: http://dx.doi.org/10.52155/ijpsat.v14.2.900

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Dodi Putra

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.