Do Facilitating Conditions Still Matter for e-Wallet Users? Testing the Mediating Role of Perceived Ease of Use

Abstract

This present study aims to examine perceived ease of use as a mediating variable between facilitating conditions and e-wallet usage intention. PLS-SEM was employed to analyze data and formulate research implications. Empirical data were compiled from 120 e-wallet users in Madiun (Indonesia). The results have indicated that the mediating effect of perceived ease of use is significant. In order to increase usage intention, e-wallet service providers are encouraged to facilitate their customers via attractive guidance content.