Change Management And Organizational Citizenship Behaviour Of Office Managers In Tertiary Institutions In Rivers State

Justice-Amadi Sandra Nyekazi, ADIELA Uchechukwu Sambo

Abstract


This study investigated the relationship between change management and organizational citizenship behaviour of office managers in tertiary institutions in Rivers State. The two variables were operationalized using technological change management, structural change and leadership change management for change management as predictor variable and altruism, conscientiousness and civic virtue as measures of institutional performance as the criterion variable. The study was carried out in eight (8) tertiary institutions in Rivers State. Descriptive survey design was adopted in the generation of data.  The instrument for data collection used in this study was the questionnaire. The population of the study consisted of eight hundred and thirty-six (836) Office and information managers in seven public tertiary institutions in Rivers State. The respondents to this research are 270 participants which constituted the sample size obtained through Taro Yamene Sample Size Determination Formula.  Descriptive statistics (mean, standard deviation, and percentages) were used as statistical tools for univariate analysiis the data, while simple linear regression analysis was used as statistical tool for bivariate analysis with the Statistical Package for Social Sciences (SPSS). The findings of this study revealed that change management significantly and positively influences institutional citizenship in tertiary institution in Rivers State. Thus, the study concluded that change management is a veritable tool for enhancing organizational citizenship behaviour among office managers in tertiary institutions in Rivers State. Based on the findings and conclusion drawn, a number of recommendations were made, among which is that tertiary institutions should involve employees in institutional decisions and avoid prejudice and discriminatory in decisions consider these issues in institutions.


Keywords


Change, Management, Technology, Tertiary, Office Managers, Citizenship Behaviour.

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DOI: http://dx.doi.org/10.52155/ijpsat.v38.1.5259

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